How to Setting the Queue as Email Responder on Emails in Dynamics 365
10 min readMay 11, 2023
Email management is a critical aspect of business communication, and automating email responses can significantly improve productivity. In Dynamics 365, you have the flexibility to customize and set the queue as the email responder, ensuring that emails are sent from the appropriate queue. This blog post explores two different scenarios for achieving this functionality using JavaScript and the Dynamics 365 Web API.